Updates regarding refunds can also be found on the web page of the official statement. Epic Games, the company responsible for the popular online video game Fortnite, has agreed to pay 245 million to settle FTC allegations related to in-game. It is, however, impossible to get refunds for purchases that did not come from the store. If players fit into any of the groups described above, the FTC stated that they would email instructions to those who made in-game purchases in Fortnite. You can return any game that you purchase from Epic Game. Before we can do that, we first need some more information to verify you own the account. Furthermore, if the game has already been played. We'll be happy to assist you with your refund request. Nevertheless, according to the FTC, Epic Games should be held accountable for allowing unwanted purchases in the past to occur. All digital content purchased from the platform must have been bought within 14 days of requesting a refund. Nowadays, Fortnite provides the "hold-to-purchase" feature to ensure accidental purchases do not occur. We do not consider refunding purchases that go on sale to be refund abuse. These purchases had no means of confirmation, and the interface did not provide users any means to stop an unwanted purchase. If you recently made a purchase within the Epic Game Store that then goes on sale, you can refund your purchase for a full refund and immediately re-purchase the product as long as it was purchased within the past 14 days and you've played it less than 2 hours. If players recall the early days of Fortnite, it was possible for purchases to instantly be made by accidentally pushing the wrong key or button while browsing the store. However, if the client still locked them from accessing their Fortnite account anytime from 2017 to 2022, they will be eligible for a refund.įinally, " Fortnite players who were charged in-game currency for unwanted in-game items" will be able to receive refund money from the FTC. Elizabeth Blair Enlarge this image The FTC says nearly half of Epic Games' 520 million settlement will go to 'refunds for tricking' Fortnite 'users into making unwanted charges.' Epic. Be sure to remove any sensitive information like ids, credentials, or non-public product information from your post. For instance, YouTuber Codelife states that some players might have called their bank or credit card company and resolved the issue regarding the unauthorized charges. 'Create New Discussion' will post a public discussion topic that can be read by anyone who visits the forum. This week Epic stepped up its battle against Steam with an eye-opening offer - a free copy of Grand Theft Auto 5.According to the official statement by the FTC, the second group of those eligible for Fortnite refunds are account owners that were "locked between January 2017 and September 2022 after disputing unauthorized charges with their credit card companies." This group includes those who encountered difficulty with unauthorized charges made to their account. Other recent features include the addition of bandwidth management, keyless integration and more local currencies. The blog update also recapped the company's January change to its refund policy which aligned it with Steam (unlimited refunds are available for any reason within 14 days of purchase and with under two hours played). Perhaps Epic prefers to keep the change quiet to prevent its generosity being abused? We've contacted Epic for more.Įlsewhere in the development update, Epic shared a first look at its store's upcoming support for mods and achievements. It's the first we've heard of such a policy change, and there's no sign of it mentioned in a blog update on new Epic Games Store features published last night. This is incredible? /eHfcus5E0K- Joshua Boggs To see this content please enable targeting cookies. Whoa whoa what?! I’ve clearly been around for too long because I find this refund for a discount I missed on the store absolutely mind blowingly generous.
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